Privacy Policy

Rihla Community Services ("Rihla," "we," "us," or "our") is a 501(c)(3) nonprofit organization based in San Diego, California. We are committed to protecting the privacy and confidentiality of all individuals who interact with our website, programs, and services. This Privacy Policy explains how we collect, use, and safeguard your information.

Information We Collect

We may collect the following types of information:

• Contact form submissions — name, email address, and message content when you reach out through our website
• Event registration information — when you register for events via third-party platforms (e.g., Google Forms)
• Website usage data — anonymized analytics data via Google Analytics 4, including pages visited, time on site, and general geographic location (country/city level)

We do not collect sensitive personal information such as Social Security numbers, financial account information, or medical records through this website.

How We Use Your Information

Information collected through this website is used solely to:

• Respond to your inquiries and connect you with appropriate services
• Send information about upcoming events and programs (only if requested)
• Improve our website and understand how visitors engage with our content
• Support grant reporting and program evaluation in aggregate, anonymized form

Confidentiality of Service Recipients

All individuals who receive direct services from Rihla Community Services are protected by strict confidentiality practices consistent with applicable California and federal law. Information shared in counseling, coaching, or support group settings is never disclosed without explicit written consent, except as required by law (e.g., mandatory reporting obligations).

Google Analytics

We use Google Analytics 4 to understand how visitors use our website. This service collects anonymized data and does not identify individual visitors. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Cookies

Our website uses minimal cookies — primarily those set by Google Analytics for anonymous usage tracking. We do not use advertising cookies or sell any data to third parties.

Third-Party Services

Our website may link to third-party platforms including Google Forms, Instagram, and event registration services. These platforms have their own privacy policies, and we encourage you to review them. Rihla is not responsible for the privacy practices of third-party sites.

Data Retention

Contact form submissions are retained in our Netlify Forms dashboard and email inbox for up to 12 months, after which they are deleted. Analytics data is retained per Google Analytics' standard retention settings (14 months by default).

Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children. Youth program services are provided directly through our programs with appropriate parental consent obtained in person.

Your Rights

You have the right to:

• Request access to any personal information we hold about you
• Request correction or deletion of your information
• Opt out of any communications at any time

California residents may have additional rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us directly.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the updated policy.